SYDNEY WOMEN’S WEBSITE (SWW) FEE AND BILLING POLICY

Last Updated: May 25, 2026

Sydney Women’s Wellness is committed to providing personalised, high quality medical care for women and their families. To provide this high level of care our fees and our out-of-pocket costs reflect this. We operate as a private-billing practice. Fees for services are at the discretion of the attending doctor or allied health practitioner.

Fees for services are set by length and complexity of the consult, not the consult type/length booked.
Payment of fees is due at reception immediately after your consultation. Cash, cheques, all major credit cards and EFTPOS are
accepted (credit card payments may attract a surcharge). Appointed fees are non-refundable.

We understand that financial difficulties may arise, and we believe that patient healthcare should not be disadvantaged as a result. If you find yourself in this position, please discuss this directly with your practitioner.
We are a private billing practice and unfortunately, we are unable to bulk-bill concession card holders or children.

Medicare Rebates
Medicare rebates are available for eligible consultations (GP consults and Dietitian/Psychologist with an EPC referral or Mental Health Care Plan). These rebates will be processed online and will be paid directly to you. Please ensure you have updated your bank details with Medicare and your address details are correct.

If your baby has not yet been added to your Medicare, we can provide a paid invoice for you to claim with Medicare later.
Fees for face-to-face consults are equivalent to telehealth consults – however eligibility and level of rebates vary and hence out of pocket cost may vary – please call reception to discuss this in detail further.

Certain consultations and procedures may have additional fees and/or rebates, depending on the duration and complexity of your presentation or need for consumables, our reception staff will advise you on these.

Medicare Safety Net Threshold
If you have reached the Medicare Safety Net Threshold, you qualify for a larger Medicare rebate resulting in a lower out of pocket fee. You can check whether you have reached the Medicare safety net through MyGov or by calling Medicare. Please note that the Medicare safety net resets annually on January 1st. We recommend checking if you have reached the safety net prior to your appointment and registering for it if you haven’t already.

After Hours and Weekend Consultations
Weekday after hours: Monday-Friday before 8am/after 8pm and Saturday 8-1pm consultations incur a $15 additional fee.
Saturday before 8am and after 1pm and Sunday/Public Holiday: all day will incur a $30 additional fee.

Private Health Insurance
Appointments with some of our allied health specialists may qualify for private health claims. This will depend on the type of appointment, the practitioner seen and the level of private healthcare of the patient. We recommend contacting the practice for more information as well as your insurer before attending your appointment.

Cancellations and No Shows
Please provide at least 24 hours’ notice to cancel or reschedule your GP or IBCLC appointment.

Fees apply:

12 to 24 hours notice: $50

2 to 12 hours notice: 50% of the consultation fee

Within 2 hours or non-attendance: 100% of the consultation fee

These fees are necessary to cover the cost of the time and resources that could have been allocated to other patients.

Medicare rebates do not apply to cancellation or non-attendance fees.

For Dietitian and Psychotherapy appointments, deposits will be forfeited if cancellation <48 hours prior to consult.

Credit Card Details and Prepayment
A credit card is required to secure your appointment, whether booking online, over-the-phone, or face-to-face.

For General Practice appointments, no payment will be taken from this card at the time of booking – except for new patient appointments and 40min or 1-hour appointments. Our third-party booking system (Automed Systems) will tokenize the card so that outstanding invoices, no-show fee, and/or late cancellation fee can be charged.

For Allied Health appointments, a $70 prepayment will be charged as a deposit, which will be applied towards your final appointment fee. Please note that this deposit is non-refundable in case of no-shows or cancellations made within 48 hours for Allied Health appointment.
Only applicable to Dietetics Services as of February 2025

Online Payments
Sydney Women’s Wellness offers online payment via SMS following telehealth consultations.