FREQUENTLY ASKED Q’s
Do you take new patients?
Absolutely, we welcome new patients to care for the range of women’s health services listed here.
To ensure we can provide you the best care all new patients require a long appointment (30 minutes).
This is to ensure we have enough time to go through your medical history and make sure you’re up to date with all your preventative health as well as being able to take care of your current concern.
To allow for us to be able to provide you the best care it is really helpful if we are able to have access to your medical record. Our reception can help you arrange this, if you give us a call on (02) 8437 7944 prior to your appointment.
Do you do IUD and Implanon insertions and removals?
Yes we do. For most patients we can offer these services, however if for some reason we are unable to, we will be able to refer you to an appropriate alternative service.
Do you do Antenatal Shared Care?
Yes! We love shared care at Sydney Women’s Wellness. Dr Sarah Farrell is a registered Antenatal Shared Care Provider with RNSH, Northern Beaches, RPA and Concord. Please call our reception to find out more.
Do you do childhood vaccinations?
Yes we do. We provide all NSW Schedule Immunisations, and perform physical and developmental checks as per the NSW blue book at all vaccination appointments.
Do you do Telehealth appointments?
Yes we do. We can do appointments via telephone and video. Please note however that to receive a medicare rebate for these appointments you much have been seen in person at Sydney Women’s Wellness in the past 12 months.
While Telehealth is a very convenient way to access care, please remember that not everything can be managed over the phone, and the best care is received when in person. If relevant please ensure any photo(s) or information is sent to
reception@sydneywomenswellness.com.au prior to your appointment.
Do I need to book an appointment?
We do prefer appointments, however for emergencies (including “walk-in” patients) will will ensure you are seen quickly as possible according to our normal triage process.
What if I am late/miss my appointment?
We understand this can happen, but so we that can keep on time for other patients we request that if you are running late for your
appointment please call ahead so we can see if there is enough time to see you or find another time that works for both you and your doctor.
If you need to change or cancel your appointment we ask you to please provide your doctor via reception with at least 2 hours
notice. Any cancellations or changes within 2 hours of the appointment start time will attract a cancellation fee of $40.
If you do not attend your appointment, a non-attendance fee of $50 will be charged.
Patients that repeatedly miss, change or cancel their appointments will be charged the full consultation rate $105 for 15min or $190 for 30min (No Medicare rebate will be applicable).
All cancellation fees must be paid prior to booking your next appointment.
Reception will implement these fees at the discretion of the provider.
How do I collect my test results?
Your doctor will discuss how your results will be shared with you when they order them.
In general, all “normal” results will be shared via text as soon as they have been reviewed by your doctor.
For results that need discussion you will receive either a text requesting you arrange a follow up appointment or for urgent results your doctor or the practice nurse will call you directly.
For privacy and medico-legal reasons results will not be sent via email.
Can I request a repeat prescription or referral, without a consultation?
You may request repeat prescriptions or referrals without an appointment via the automed booking service.
This service is not available for new or scheduled medications, nor new referrals.
There is a no medicare rebate for this service.
How do I get care after hours?
If you require medical advice outside the normal clinic hours, please contact 13 SICK (137 425) or go to www.homedoctor.com.au
How is my private information treated?
Sydney Women’s Wellness assures you that your private medical details will be dealt with in a confidential manner. See our full
privacy policy.
Can I receive or send information via email?
We do not encourage the use of email for sending medical or patient information. If you need to send or receive such information
then please phone us to discuss this further. Email is not encrypted and the possibility of interception by third parties must be
considered.
Sydney Women’s Wellness does not, by default, send patients reports or similar information via email. We cannot guarantee the
confidentiality of any information transferred via email.
If a patient desires to provide consent for information to be emailed to them from the practice, they must:
- 1. Send a formal request via email to the practice, AND
- 2. Have the approval of their doctor.
The practice will then take further steps to ensure the request is being initiated by the correct person. Requests of this nature are
normally acknowledged within two (2) business days.
How do I provide feedback?
Suggestions/complaints can be discussed with either your doctor on the day of your visit or the Practice Manager in writing to 2/95 Greenwich Road Greenwich. This ensures confidentiality of your medical/sensitive matters and that your matter will be passed on to the most appropriate person for response. We cannot guarantee the safety or confidentiality of your matter if you send it to us via email. In most cases, we will respond to you in writing, via your postal address we have on file.
If you are not satisfied or your complaint cannot be resolved within the practice, you may wish to contact the Health Care Complaints Commission (HCCC). Contact details for the HCCC are as follows: Locked Mail Bag 18, Strawberry Hills NSW 2012. T: 02 92197444 or 1800 043 159.
